Help and Support
Need help with a quote, an order or a delivery? Our team is available around the clock and usually replies within 24 hours. Choose the option that suits you best.
01What we can help with
- Before you order: choosing the right service, free trials and custom quotes.
- Your project: instructions, style guides, annotation guidelines and file formats.
- Deliveries: downloading your files and reviewing work that does not match your instructions.
- Billing: invoices, payment methods and payment questions.
02How to get help faster
When you contact us, please include:
- Your name and the email address you used for your order
- Your order or invoice number, if you have one
- A short description of the issue, with example images or screenshots where possible
03Response times
Our team works 24/7 across time zones. We usually reply within 24 hours, and often the same working day.
04Common questions
How do I send my images or files?
Share a link from Google Drive, Dropbox, WeTransfer, OneDrive or any file-sharing service in our quote or free trial form, or by email.
How do I start a free trial?
Fill in the free trial form with your instructions and a link to a few sample images. There is no cost and no obligation.
How do I get a price for my project?
Send your requirements through the quote form. We confirm the price and turnaround before any work starts. You can also see our starting prices on the pricing page.
What if the delivered work does not match my instructions?
Contact us with the order details and examples of what needs to change. We will review it with you.
How can I pay?
You can pay by bank transfer, credit card or another method agreed in writing. See our Payment Terms for details.
05Policies
06Contact us
Still need help? Email us at info@graphicsartssolution.com and our team will get back to you.
Contact Us